A Fresh Start to 2026
As we step into the new year, it’s the perfect time for a little spring cleaning — not just for your workspace, but for your upcoming orders and accounts too!
We’ve put together a few friendly reminders to help keep everything running smoothly as we start 2026.
Thank you for your continued support and for helping us start the year strong. A little organisation now means smoother projects and happier clients all season long!
Here’s to a productive, polished, and positive start to the new year.
The Stone Sales Team
Placing your Order
To help reduce errors, prevent misunderstandings, and ensure all details are recorded accurately, all orders MUST be placed in writing.
We are unable to accept orders placed over the phone or via voice message.
Written orders allow us to:
- Clearly confirm all product specifications
- Double-check sizes, quantities, materials, and finishes
- Maintain an accurate record for both your reference and ours
- Avoid delays caused by missing or unclear information
If you need assistance before placing your order, our team is always happy to help — but final confirmation must be submitted in writing.
Please send all orders directly to our team on one of the email addresses listed below.
Organise Your Orders Early
A fresh year means fresh projects! To avoid the last-minute rush, please place your orders in plenty of time.
Early ordering allows us to:
- Secure your preferred production slot
- Source all materials without delay
- Allow time for proofs, approvals, or revisions
- Arrange delivery or collection to suit your schedule
As a general guide, we recommend ordering at a minimum:
- Hearths: 2–3 weeks before needed
- Walling and Cladding: 4–6 weeks before needed
- Worktops: Book templating as soon as you know the date (at least 2 weeks in advance where possible)
- Tiles and Landscaping: 1–2 weeks before needed
Please note: All lead times are approximate and based on items being readily available. For the most accurate information, please speak to our office team for lead times on an order-by-order basis.
By getting organised now, you’ll breeze through production season without stress. If you’re unsure of timing, our team will happily help you plan ahead.
Delivery or Collection
Once your order is complete, you can choose between delivery or collection from our premises.
Please confirm your preference at the time of ordering so we can plan accordingly.
Delivery:
- Delivery dates will be confirmed once production is finished.
- Please ensure someone is available to receive and inspect the goods upon arrival.
- Delivery charges may vary depending on size, weight, and location — our team will confirm these in advance.
Collection:
- We will contact you when your order is ready to pick up.
- Please allow sufficient time for loading and checking your order before departure.
- Collections must be made within our normal opening hours unless arranged otherwise.
Whether you choose delivery or collection, early planning ensures a seamless handover and avoids unnecessary delays.
Payments
Please remember that all payments must be made prior to the start of production, unless an alternative arrangement has been agreed in writing with our office team. Timely payment helps us keep your project on schedule, and a lack of payment or delayed payment can affect lead times and overall delivery timelines. Ensuring payment is settled promptly allows us to allocate materials, book production slots, and begin work without delays.
We offer several convenient payment options to make the process as straightforward as possible:
• BACs transfer – ideal for quick and secure bank-to-bank payments.
• Card payments – processed safely through our secure system.
• Over-the-phone payments – speak directly with a member of our team who can take your payment quickly and securely.
If you’d like an updated invoice, a payment confirmation, or have any questions about your order, please feel free to get in touch. Our team is always here to help make things as smooth and easy as possible.